Indian Art and Sculpture FAQs

Frequently Asked Questions

How much is Postage & Packaging

Our standard UK delivery charge varies per item. It is calculated on the weight and protective packing required for each individual piece. Delivery charges are displayed on the site are discounted.

Paintings are shipped unframed, rolled or flat packed, depending on the material, unless otherwise stated. Sculptures are generally boxed with protective packaging for safe transit.

Where do you deliver to and how long does it take

Our standard postage rates reflect deliver to the following areas:

Our standard postage rates reflect deliver to UK MAINLAND only

For locations in Europe, Reflections ART will add on £10 to the shipping charges quoted to cover postage costs. For locations outside Europe, additional payment will be requested to cover shipping charges. If you have queries regarding this, please contact us for delivery charges applicable.

We aim to ship most orders within 7 working days. Delivery time can vary on courier service used, and will be specified on the order confirmation. Please allow up to 2 -3 weeks for your UK mainland delivery. For any other location, Please allow 3 -5 weeks.

If you would like an urgent delivery, please contact us before placing an order on sales@reflections-art.com or call us on +44 (0) 20 8413 7913 for a shipping quote and time of delivery.

How do I pay

You can pay for your goods with any of the following major credit /debit cards through PAYPAL. Payments are taken at the time of order.

How secure is your website

We do not store any payment details for your goods. Your payment is processed through PAYPAL.

Who do I contact if I have a problem with my order

We stand behind all our creations. Therefore if you have any questions regarding your order or require assistance, please contact ous by email at sales@reflections-art.com or by telephone on +44 (0) 20 8413 7913

What if I receive an Incorrect or Faulty item

Please contact us at sales@reflections-art.com or by telephone on +44 (0) 20 8413 7913, stating your order reference number and details of damage or fault. We will then advice you on how to proceed with the return / exchange.

Refunds / Returns

All products bought online are nonreturnable and non-refundable, unless damaged during delivery. If we accept your refund, it will be credited to the original purchase’s credit card within 3-5 working days from processing your return and will exclude shipping costs. An email will be sent once your refund has been processed.

Can I make a telephone order

We do not currently take phone orders. If you have any questions or are experiencing problems online, please contact us. You can also email us a request to call you back. We will be in touch very soon to resolve any queries.

How can I find a particular product

You can use the ‘search’ button if you know the product name, category, style or price range. You can also use the menus to help navigate through the website. If you have particular questions regarding finding a specific product or request for a certain BESPOKE product, please contact us at sales@reflections-art.com or by telephone on +44 (0) 20 8413 7913.

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